{"id":71198,"date":"2017-04-12T18:35:56","date_gmt":"2017-04-12T22:35:56","guid":{"rendered":"https:\/\/stateofthenation2012.com\/?p=71198"},"modified":"2017-04-12T18:37:27","modified_gmt":"2017-04-12T22:37:27","slug":"ashamed-embarrassed-united-airlines-ceo-munoz-wont-quit-over-passenger-furor-video","status":"publish","type":"post","link":"https:\/\/stateofthenation2012.com\/?p=71198","title":{"rendered":"\u2018Ashamed &#038; embarrassed\u2019: United Airlines CEO Munoz won\u2019t quit over passenger furor (VIDEO)"},"content":{"rendered":"<p><!--more--><div id=\"attachment_71199\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/stateofthenation2012.com\/wp-content\/uploads\/2017\/04\/58ee57a3c461880b698b4657.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-71199\" class=\"wp-image-71199\" src=\"https:\/\/stateofthenation2012.com\/wp-content\/uploads\/2017\/04\/58ee57a3c461880b698b4657.jpg\" alt=\"\" width=\"640\" height=\"356\" srcset=\"https:\/\/stateofthenation2012.com\/wp-content\/uploads\/2017\/04\/58ee57a3c461880b698b4657.jpg 900w, https:\/\/stateofthenation2012.com\/wp-content\/uploads\/2017\/04\/58ee57a3c461880b698b4657-300x167.jpg 300w, https:\/\/stateofthenation2012.com\/wp-content\/uploads\/2017\/04\/58ee57a3c461880b698b4657-768x427.jpg 768w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><p id=\"caption-attachment-71199\" class=\"wp-caption-text\">Chief Executive Officer of United Airlines. \u00a9 Lucas Jackson \/ Reuters<\/p><\/div><\/p>\n<p>RT.com<\/p>\n<p>United Airlines CEO Oscar Munoz has said he will not resign despite ongoing controversy over how he and his company handled the forced removal of one of its customers from a US flight.<\/p>\n<p>http:\/\/twitter.com\/Tyler_Bridges\/status\/851214160042106880?ref_src=twsrc%5Etfw&#038;ref_url=http%3A%2F%2Fwww.rt.com%2Fusa%2F384521-united-airlines-oscar-munoz%2F<\/p>\n<p>The aviation boss continued his attempt to claw the airline back from the edge of a PR abyss by appearing on \u2018Good Morning America\u2019 on Wednesday, insisting \u201c<em>this will never happen again on a United Airlines flight<\/em>\u201d.<\/p>\n<p>Munoz <a href=\"http:\/\/www.rt.com\/usa\/384398-united-airline-ceo-sorry\/\">reiterated<\/a> his apologies to the passenger, who was <a href=\"http:\/\/www.rt.com\/usa\/384230-united-airlines-passenger-dragged\/\">brutally<\/a> dragged from his seat when he refused to voluntarily vacate the overbooked flight, and expressed his \u201c<em>shame<\/em>\u201d over how the incident was handled.<\/p>\n<p>\u201c<em>That shame and embarrassment was pretty palpable for me and for a lot of our family<\/em>,\u201d said Munoz, who initially described passenger David Dao in a leaked email to staff as \u201c<em>disruptive and belligerent<\/em>\u201d.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Trending: <a href=\"https:\/\/twitter.com\/hashtag\/UnitedAirlines?src=hash&amp;ref_src=twsrc%5Etfw\">#UnitedAirlines<\/a> stock plummets by over $800mn after passenger fiasco <a href=\"https:\/\/t.co\/HURwHAc363\">https:\/\/t.co\/HURwHAc363<\/a> <a href=\"https:\/\/t.co\/w3vXYPsg0Q\">https:\/\/t.co\/w3vXYPsg0Q<\/a><\/p>\n<p>&mdash; RT (@RT_com) <a href=\"https:\/\/twitter.com\/RT_com\/status\/851881287086297088?ref_src=twsrc%5Etfw\">April 11, 2017<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>On Tuesday United Airlines\u2019 stock shares plummeted in the wake of the damning footage, though prices recovered before trading closed.<\/p>\n<p>When asked by ABC\u2019s Rebecca Jarvis if he would step down, Munoz said: \u201c<em>No. I was hired to make United better and we\u2019ve been doing that and that\u2019s what I\u2019ll continue to do<\/em>.\u201d<\/p>\n<p>Many online questioned United\u2019s PR capabilities in the wake of a scandal that went from bad to worse with each passing tweet and statement. Eagle-eye social media users have been sharing a screengrab of a Public Relations Manager <a href=\"http:\/\/districtdaybook.com\/jobs\/yu3EFswSjDAGAyhCr\">recruitment ad<\/a> to work in United\u2019s Houston hub.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Well that was quick. <a href=\"https:\/\/t.co\/nKx2wNQlHq\">pic.twitter.com\/nKx2wNQlHq<\/a><\/p>\n<p>&mdash; Colin Wilhelm (@colinwilhelm) <a href=\"https:\/\/twitter.com\/colinwilhelm\/status\/851808817872556038?ref_src=twsrc%5Etfw\">April 11, 2017<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>\u201c<em>We are reimagining our airline\u2019s award-winning Global Communications Team from nose to tail<\/em>,\u201d reads the advertisement for the position, which calls for applicants who are prepared to be responsible for \u201c<em>creating and maintaining a favorable image and brand reputation for United<\/em>.\u201d<\/p>\n<p>The listing, which says it was posted online Monday, specifies that it\u2019s directed towards the company\u2019s Houston operations and \u201c<em>destinations United services to Latin America<\/em>\u201d.<\/p>\n<p>The airline has been <a href=\"http:\/\/www.rt.com\/viral\/384326-united-airlines-trolled-ceo-defends-employees\/\">widely mocked<\/a> and trolled since footage emerged of the incident Sunday.<\/p>\n<p><strong><a href=\"http:\/\/www.rt.com\/usa\/384492-chris-christie-united-airlines\/\">READ MORE: \u2018Abusive practice\u2019 of airlines overbooking flights must be suspended \u2013 Chris Christie<\/a><\/strong><\/p>\n<p>Munoz himself came under fire when his initial statement included an apology for \u201c<em>having to re-accommodate customers<\/em>,\u201d on the overbooked flight but blamed the passenger whom he claimed had \u201c<em>raised his voice and refused to comply with crew member instructions<\/em>.\u201d<\/p>\n<p>The federal law allowing airlines to overbook flights and remove boarded, paying passengers has been <a href=\"http:\/\/www.rt.com\/usa\/384492-chris-christie-united-airlines\/\">called into question<\/a>, and United has updated its policy to disallow law enforcement officers from unloading overbooked passengers.<\/p>\n<p><iframe loading=\"lazy\" title=\"United Airlines CEO Oscar Munoz | INTERVIEW after passenger dragged off flight\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/90jSUe_vdhM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>___<br \/>\n<a href=\"http:\/\/www.rt.com\/usa\/384521-united-airlines-oscar-munoz\/\">http:\/\/www.rt.com\/usa\/384521-united-airlines-oscar-munoz\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-71198","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=\/wp\/v2\/posts\/71198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=71198"}],"version-history":[{"count":0,"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=\/wp\/v2\/posts\/71198\/revisions"}],"wp:attachment":[{"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=71198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=71198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stateofthenation2012.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=71198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}